Return & Refund Policy
Thank you for shopping with Arab Pouches. We are committed to delivering high-quality nicotine pouches and an excellent customer experience. Please read our return and refund policy carefully before placing your order.
1. Returns
Due to the nature of our products, all sales are final. Nicotine pouches are considered hygiene items, and for health and safety reasons, we cannot accept returns or exchanges once an order has been shipped or opened. We appreciate your understanding.
2. Damaged or Defective Items
If your order arrives damaged or contains defective products, please contact us within 7 days of receiving your package at contact@arabpouches.com. Include your order number, a description of the issue, and clear photos of the affected items. We will review your case and may offer a replacement or refund at our discretion.
3. Refund Eligibility
Refunds are only issued in the following situations:
- The item was damaged during shipping.
- You received an incorrect item.
Refunds will not be granted for:
- Products that have been opened or used.
- Orders where you change your mind after delivery.
4. How to Request a Refund
To request a refund for a damaged or incorrect item, email contact@arabpouches.com within 7 days of receiving your order. Please include your order number and photos of the issue. Approved refunds will be processed within 7–10 business days.
5. Shipping Costs
Shipping fees are non-refundable. Approved refunds will cover the cost of the item(s) only.
6. Contact Us
For any questions regarding this policy, please reach out to us at contact@arabpouches.com.
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